Privacy Policy

Last Updated: September 21, 2026

Phantom Pest Control respects the privacy of the people who visit our website, contact our team, request pest control services, apply for employment, or otherwise interact with our business.

This Privacy Policy explains what personal information we may collect, why we collect it, how we use it, when it may be disclosed, and the choices available to you.

For the purposes of this policy, “Phantom Pest Control,” “Phantom Pest Solutions,” “Phantom,” “we,” “our,” and “us” refer to the pest control business operating this website and providing pest management services throughout Vancouver, the Lower Mainland, and the Fraser Valley.

This policy applies to information collected through our website and through related communications with our team.

1. Personal Information We Collect

The information we collect depends on how you interact with us.

Information You Provide When Requesting Service

When you request an estimate, ask a question, book or inquire about a pest control service, or submit one of our website forms, we may collect information such as:

• Your first and last name

• Phone number

• Email address

• Street address

• City and postal code

• The type of pest problem you are experiencing

• The type of service you are interested in

• How you heard about Phantom Pest Control

• Information you include in the inquiry or message field

• Photos or videos you choose to upload

• Communication preferences and consent records

Some of this information is necessary for us to understand the pest issue, determine whether we service your location, provide an estimate, prepare for an inspection, or arrange an appointment.

If you upload photos or videos, please only send material that is relevant to your pest control inquiry. Photos taken inside a home or business can sometimes contain personal information in the background.

Information Related to Pest Control Services

If you become a customer, we may also maintain information connected with your property and service history. This can include appointment details, inspection findings, pest activity, treatment information, technician notes, recommendations, follow-up requirements, service communications, and other records reasonably necessary to provide and manage your service.

For commercial properties, strata properties, rental properties, and managed properties, information may also be provided to us by an owner, property manager, tenant, employee, building representative, or another person authorized to coordinate the service.

Employment and Job Application Information

If you apply to work with Phantom Pest Control, we may collect:

• Your name

• Phone number

• Email address

• Pest control experience

• Availability

• Position of interest

• Employment history and qualifications

• Information contained in your résumé or CV

• Information you provide about yourself and your experience

• Records of our communications with you

We use applicant information for recruiting, evaluating applications, contacting candidates, arranging interviews, making hiring decisions, and maintaining appropriate recruitment records.

Submitting an application does not mean your information will be used for customer marketing.

2. Information Collected When You Use Our Website

Like most modern websites, certain technical information may be collected automatically when you visit.

Depending on your browser, device, consent choices, and the technologies active on the website, this information may include:

• IP address

• Browser type

• Device type

• Operating system

• Approximate geographic region

• Referring website or source

• Pages viewed

• Time spent on pages

• Links or buttons clicked

• Date and time of visits

• Basic website interaction and performance information

We use this type of information to operate the website, understand how visitors find and use it, identify technical issues, measure advertising performance, improve content, and protect the website against misuse.

3. Cookies, Pixels and Similar Technologies

Our website may use cookies, pixels, tags and similar technologies.

These technologies can help the site function properly, remember certain preferences, understand website traffic, measure the effectiveness of advertising, and show us which pages or services receive the most interest.

For example, our website may use Meta or Facebook advertising and measurement technology, including the Meta Pixel or similar tools. These technologies may allow Meta and Phantom Pest Control to receive information about website visits or interactions for advertising measurement, audience analysis, or related purposes.

Information collected through third-party technologies may be handled by those companies according to their own privacy policies.

You can control or delete many cookies through your browser settings. Blocking certain cookies or technologies may affect how some website features work.

You can also manage advertising preferences directly through platforms such as Facebook or Instagram where those controls are available.

4. How We Use Personal Information

We may use personal information to:

• Respond to questions and service inquiries

• Provide pest control estimates

• Schedule inspections, treatments and follow-up appointments

• Determine whether a property is within our service area

• Identify and understand pest problems

• Provide residential, commercial and property-management pest control services

• Maintain customer and service records

• Communicate appointment instructions, preparation requirements and aftercare information

• Provide customer support

• Follow up regarding services we have provided

• Manage recurring maintenance or pest prevention programs

• Improve our services, website and customer experience

• Analyze website traffic and advertising performance

• Prevent fraud, abuse or security incidents

• Maintain business and accounting records

• Meet legal, regulatory, insurance and professional requirements

• Recruit and evaluate job applicants

• Establish, exercise or defend legal rights where necessary

We try to collect only the information reasonably necessary for the purpose identified.

5. Phone Calls, Text Messages and Marketing Communications

If you contact us about pest control services, we may use the contact information you provide to respond to your inquiry, provide an estimate, arrange service, confirm appointments, provide service updates, or communicate about an existing customer relationship.

Where you have provided the appropriate consent, or where otherwise permitted by law, we may also contact you with promotional or marketing communications.

Depending on the consent you provide, these communications may include phone calls, emails, SMS or MMS text messages, and automated or AI-generated communications.

Consent to receive marketing communications is not required in order to purchase pest control services.

You may withdraw your consent to marketing communications at any time. For SMS or MMS marketing messages, you can reply STOP to unsubscribe. Where an email includes an unsubscribe option, you can use that option as well.

You may still receive service-related communications that are reasonably necessary to manage an appointment, respond to a request, provide a requested estimate, complete a service, or administer an existing customer relationship.

6. When We May Share Personal Information

We do not sell or rent customer personal information.

We may disclose limited personal information where reasonably necessary to operate our business or provide the service you requested.

This may include disclosure to trusted service providers that assist us with functions such as:

• Website hosting and maintenance

• Online forms and file storage

• Customer communications

• Scheduling and customer relationship management

• Email or text message delivery

• IT and cybersecurity

• Analytics

• Advertising and campaign measurement

• Business administration and professional services

These providers may only receive the information reasonably required to perform the services they provide to us.

We may also disclose information when required or permitted by law, including in response to a lawful request, court order, regulatory requirement, investigation, insurance matter, or where disclosure is reasonably necessary to protect our rights, customers, staff, property, or the safety of another person.

If Phantom Pest Control is involved in a business reorganization, merger, financing transaction, sale, or transfer of some or all of its business assets, personal information may be disclosed as permitted by applicable law and subject to appropriate confidentiality protections.

7. Third-Party Websites and Services

Our website contains links to or content associated with third-party services, including platforms such as Google Maps, YouTube, Instagram, Facebook and LinkedIn.

When you follow a third-party link, watch embedded content, interact with a social media feature, or use a service provided by another company, that company may collect information directly from you or your device.

We do not control the privacy practices of third-party websites or platforms. Their collection and use of information is governed by their own privacy policies and terms.

We recommend reviewing the privacy information provided by those services if you have questions about how they handle your data.

8. Consent

Where consent is required, we will seek consent that is appropriate to the nature of the information and the reason it is being collected, used or disclosed.

In some situations, your consent may be implied by your actions. For example, if you contact us and provide your phone number so that we can call you about a requested pest control estimate, we may use that number to respond to that request.

Separate consent may be required for uses such as certain marketing communications.

You may withdraw consent for optional uses of your information, subject to legal, contractual, or practical limitations. Withdrawing consent may affect our ability to provide a particular optional service, but it will not affect a transaction that does not require that consent.

9. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, to maintain appropriate business records, or to meet legal, accounting, insurance, regulatory, dispute-resolution, and operational requirements.

Retention periods can vary depending on the type of information involved.

For example, information connected with an active pest control customer may need to be retained differently from an unsuccessful employment application or an unanswered website inquiry.

When personal information is no longer reasonably required, we may securely delete, destroy, or anonymize it.

10. How We Protect Personal Information

We use reasonable administrative, technical and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

The safeguards used depend on the nature of the information and how it is stored or processed.

Access to personal information is intended to be limited to employees, contractors and service providers who reasonably need the information to perform their responsibilities.

No website, email system, cloud platform or electronic storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we take reasonable steps to reduce privacy and security risks.

11. Information Stored or Processed Outside British Columbia

Some technology and service providers used in operating a modern website or business may process or store information in another province or country.

When information is processed outside British Columbia or Canada, it may be subject to the laws of the jurisdiction where it is stored or processed and may be accessible to courts, law enforcement, government agencies, or regulators in that jurisdiction where legally authorized.

Where appropriate, we take reasonable steps to work with service providers that maintain suitable privacy and security protections.

12. Your Privacy Rights

Depending on the circumstances and applicable privacy law, you may have the right to ask us about personal information we hold about you.

You may also be able to:

• Request access to your personal information

• Ask for inaccurate or incomplete information to be corrected

• Ask questions about how your information has been collected, used or disclosed

• Withdraw consent for certain optional uses

• Unsubscribe from marketing communications

• Raise a concern or complaint about our privacy practices

We may need to verify your identity before responding to an access or correction request.

There may be limited situations where applicable law allows or requires us to refuse access to certain information. If that applies, we will handle the request in accordance with applicable privacy requirements.

13. Children’s Privacy

Our website and pest control services are intended for adults, property owners, tenants, business representatives, property managers and others who are able to request or authorize services.

We do not knowingly use the website to collect personal information from children for marketing purposes.

If you believe a child has provided personal information to us inappropriately, please contact us so that we can review the situation.

14. Privacy and Uploaded Files

Our contact and employment forms may allow visitors to upload files, photos, videos, résumés or other documents.

Please avoid submitting information that is not relevant to your request or application. In particular, do not include government identification numbers, financial account information, passwords, medical information, or other highly sensitive information unless we have specifically requested it for a legitimate reason.

15. Changes to This Privacy Policy

Our services, website features and technology may change over time. Privacy requirements may change as well.

We may update this Privacy Policy when our practices change or when an update is needed to reflect legal or operational requirements.

When we make a material update, we will revise the “Last Updated” date at the top of this page. We encourage visitors to review this policy periodically.

16. Contact Our Privacy Officer

Questions, access requests, correction requests, complaints, or other privacy concerns can be directed to:

Privacy Officer
Phantom Pest Control
777 Hornby Street, Suite 600
Vancouver, British Columbia V6Z 1S4
Canada

Phone: 604-771-0404

You may also contact us through the Contact Us page on this website and indicate that your message is for the Privacy Officer.

We will review privacy questions and complaints and respond in accordance with applicable privacy requirements.

If a privacy concern cannot be resolved directly with us, you may also have the right to contact the Office of the Information and Privacy Commissioner for British Columbia.